January 19, 2011 @ 1:05pm • Photo Post • Tweet this • Share on Facebook
learning with writers / rhetoricians to visualize a facilitated conversation, a fuzzy start.
January 19, 2011 @ 2:34am • Text Post • Tweet this • Share on Facebook
every night i leave studio thirsty, hungry, achy, and sleepy.
December 14, 2010 @ 3:15pm • Video Post • Tweet this • Share on Facebook
big storm outside my window / last final crit
December 13, 2010 @ 4:30am • Photo Post • Tweet this • Share on Facebook
end-of-semester madness.
even the chairs fall victim.
May 13, 2010 @ 12:45pm • Photo Post • Tweet this • Share on Facebook
service meets social | our concept:
Raising Hands is a comprehensive and interactive membership-based service offered through a partnership between publisher and research institute, in collaboration with school districts, to introduce and sustain Project-Based Learning in K-12 schools.
May 13, 2010 @ 12:42pm • Video Post • Tweet this • Share on Facebook
service meets social | our presentation
May 4, 2010 @ 6:10pm • Text Post • Tweet this • Share on Facebook
service meets social
We present to Microsoft and Motorola tomorrow!
I’m so proud of the work we’ve accomplished,
the needs we uncovered, the ideas we conceived.
May 4, 2010 @ 1:49am • Text Post • Tweet this • Share on Facebook
simplified complexity in design (again)
One need not be a design expert or scholar to know a thing or two about good service design. In fact, the discussion on service design and experience should include designers and non-designers alike. I like to think about how my dad would define ‘service.’ A check-up at Jiffy Lube, dining out, dry cleaning. For him, the experience—pleasant or otherwise—is not of utmost importance, though it is preferred. Rather, service for him is a means to an end. The oil gets changed, bellies satiated, shirts laundered. The attendant might be rude or the waiter may be disorganized, but what matters to my dad is that his car runs smoothly and his meal satisfies. My thoughts turn to my dad because, in his overly complex daily life, simplicity is both a luxury and a necessity.
Services facilitate the human need to balance complexity with simplicity. A masseuse melts away the stresses of a bothersome day. An accountant painstakingly itemizes your deductions so that you do not have to. Each service is an amalgamation of choreographed interactions and intentional tasks that pervade and (should) ease daily life. Because the world is now all the more expansive and immediate, the role of simplicity becomes increasingly paramount in managing and navigating our intricate lives. But what do I mean by ‘simplicity’ and ‘complexity’?
